Technical Support

Documentation & Downloads

User manuals, datasheets, and technical guides for our products

Catalogue

PDF · 12.7 MB
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Frequently Asked Questions

Common questions about our energy storage products

Our LiFePO4 batteries use Grade-A cells. Residential ESS products have a cycle life of ≥6000 cycles (25°C, 80% DOD), and commercial ESS products have a cycle life of ≥8000 cycles. Under normal use, residential systems last over 10 years, and commercial systems last over 15 years.
The residential ESS works with a PV inverter. During the day, solar power is used first for household consumption, and excess power is stored in the battery. At night or on cloudy days, the battery discharges to power the home. This maximizes solar utilization and significantly reduces electricity bills.
Our ESS features multi-layer safety protection: cell-level BMS protection (overcharge/overdischarge/overtemperature/short-circuit), system-level protection (insulation monitoring, arc detection), and physical protection (IP55 waterproof and dustproof, V0 flame retardant materials). Commercial cabinets also include gas fire suppression systems.
Residential ESS: 10 years or 6000 cycles (whichever comes first). Commercial ESS: 5 years or 8000 cycles. During the warranty period, failures due to product quality issues will be repaired or replaced free of charge.
We offer multiple monitoring options: 1) LCD touch screen (built-in) for on-site data viewing; 2) Mobile APP for iOS and Android for remote monitoring and control; 3) Cloud management platform (commercial products) for data analysis, fault alerts, and remote O&M.
Our batteries are compatible with major inverter brands including Victron, SMA, Growatt, Sofar Solar, Deye, and Solis. Using standard CAN/RS485 communication protocols, they seamlessly integrate with most inverter brands.

Our Services

Comprehensive technical support system

Technical Consultation

Professional engineers for product selection, system design, and integration consulting

Installation Guide

Detailed manuals and video tutorials, on-site engineer support available

After-Sales Service

5-10 year product warranty with free repair during warranty period, lifetime technical support

Training Service

Product operation and maintenance training to help your team master ESS management

Remote Monitoring

BMS remote monitoring and data collection, real-time system status tracking

Warranty Commitment

Residential ESS: 10 years/6000 cycles. Commercial ESS: 5 years. Use with confidence.

Still Have Questions?

If the above FAQs don't answer your questions, please feel free to contact us

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